newcity Privacy Policy

1 Definitions and Applicability

In this Policy, "personal information" means any information that can identify a specific individual — name, mobile number, email address, date of birth, details of financial transactions, and so on.

"Processing" means any operation performed on information, including collection, storage, transformation, modification, retrieval, consultation, use, transfer, or deletion.

This Policy applies to:

• All individuals visiting the newcity Platform from any device;
• Both registered members and unregistered visitors;
• Users of the newcity mobile application.

The Platform is for individuals aged 21 or older only. newcity does not knowingly collect personal information from anyone under the age of 21.

2 What Information We Collect

2.1 What You Provide Directly

When creating and managing an account, newcity may collect the following information:

• Full name and date of birth;
• Mobile number and email address;
• Identity verification document details (such as national ID or passport number);
• Payment method details — bKash, Nagad, Rocket, Upay, or related bank account information;
• Content of communications with the support team via live chat and email.

2.2 Automatically Collected Information

Certain information is recorded automatically while using the Platform, including:

• IP address and device identifier information;
• Browser type, operating system, and screen resolution;
• Pages visited, session duration, and click patterns;
• Data collected through cookies and similar tracking technologies;
• Gameplay history, bet amounts, and transaction records.

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, newcity may receive a limited amount of information from approved third-party service providers. This information is used solely to ensure security and compliance.

3 Purposes for Using Information

newcity uses collected information for the following purposes:

3.1 Service Operations

• Creating, verifying, and managing accounts;
• Processing deposit and withdrawal transactions;
• Providing bonuses, cashback, and VIP rewards;
• Maintaining gameplay history and balance records.

3.2 Security and Compliance

• Detecting and preventing fraudulent activity;
• Verifying account legitimacy and confirming identity;
• Meeting anti-money laundering obligations;
• Maintaining the technical security of the Platform.

3.3 Member Support

• Providing 24/7 live chat and email support in Bengali and English;
• Resolving complaints and inquiries;
• Sending notifications related to Platform use.

3.4 Improvement and Personalisation

• Improving Platform performance and user experience;
• Informing you about relevant promotions and offers (you may opt out at any time);
• Statistical analysis and service development.

4 Information Storage and Security

newcity uses industry-standard security measures to keep your information secure. All data is transferred via SSL encryption and stored on secure servers.

We apply the following protective measures:

• Data encryption — both at rest and in transit;
• Access controls — only authorised staff can access the information they need;
• Regular security audits and vulnerability testing;
• Firewalls and intrusion detection systems.

Your information will be retained for as long as the account is active or as required to meet applicable legal obligations. For legal compliance purposes, information may be retained for a specified period after an account is closed.

5 Sharing Information with Third Parties

newcity does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in certain specific circumstances necessary for operating the service:

5.1 Service Provider Partners

Only the minimum necessary information is shared with organisations that assist with payment processing, identity verification, fraud prevention, and technical infrastructure management. These organisations are contractually bound to keep information confidential.

5.2 Legal Obligations

Information may need to be provided to relevant authorities as a result of a court order, government investigation, or other legal requirement. In such circumstances, newcity complies with applicable law.

5.3 Business Restructuring

In the event of a business merger, acquisition, or restructuring, personal information may be transferred to the successor organisation, but the terms of this Policy will continue to apply.

6 Cookie Policy

The newcity Platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve Platform functionality and your experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your preferences (such as language and display settings).
• Analytics Cookies: Help us understand usage patterns and improve the Platform.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may disrupt some important Platform functions.

7 Your Rights

If you have an account with newcity, you may exercise the following rights:

• Access: You may request to know what information we hold about you.
• Correction: You may request correction of any inaccuracies in your information.
• Deletion: You may request that your information be deleted, beyond what is required by legal obligations.
• Objection to Processing: You may opt out of marketing communications.
• Portability: You may request a copy of your information in a structured format.

To exercise these rights or for any questions about your information, contact the newcity management team. We will do our best to respond as promptly as possible.

8 Protection of Minors' Information

The newcity Platform is for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

If you believe that information from a minor has been collected by mistake, please notify our support team immediately. If confirmed upon investigation, we will delete that information as quickly as possible.

For more information on responsible gaming and age verification, please read our Responsible Gaming Guidelines.

9 International Data Transfers

Your information may be stored and processed on servers in Bangladesh or in other countries. In such cases, newcity ensures that the standard of data protection in the receiving country is consistent with this Policy.

For transfers of information abroad, we ensure appropriate contractual safeguards are in place to keep your information secure.

10 Changes to This Policy

newcity may update this Privacy Policy when necessary. In the event of changes, the "Last Updated" date at the top of the page will be revised, and registered members will be notified of significant changes via their mobile number or email.

Continued use of the Platform after an update will be taken as acceptance of the revised Policy. If you have any questions about any part of the Policy, you may contact our support team.

For general questions about this Policy, visit our FAQ section, where you will find answers to common questions.