newcity FAQ — Withdrawals, Betting and Security
This page provides detailed answers to the most frequently asked questions from newcity users — withdrawal methods, cricket betting markets, uninterrupted mobile play and account security. If you cannot find an answer to your question, contact our 24/7 live chat. For ages 21+.
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Withdrawals
After a successful withdrawal request on newcity, the money typically reaches your bKash, Nagad or Rocket wallet within 10 to 45 minutes. Processing speed depends on system load. The minimum withdrawal amount is ৳800.
Yes, newcity's withdrawal service runs 24 hours a day, 7 days a week — with no breaks on Fridays, Saturdays or public holidays. Requests made after midnight are processed within the same 10–45 minutes. You can withdraw your funds at any time.
A "Pending" status means the request is under review. If it stays pending for more than 45 minutes, contact newcity's 24/7 live chat and provide your transaction ID. In most cases the issue is resolved once account verification or wallet number matching is completed.
Yes, for security reasons newcity only approves withdrawals to a bKash, Nagad, Rocket or Upay number that is registered in your own name and linked to your newcity account. Withdrawal requests to third-party wallets are rejected.
To receive the newcity welcome bonus, you must complete a 10x wagering requirement on the bonus amount. For example: deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000 — and you must place bets worth ৳1,000 × 10 = ৳10,000 before the bonus funds can be withdrawn.
Yes, newcity supports direct bank transfer withdrawals in addition to bKash, Nagad, Rocket and Upay. Major commercial banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank are supported. The minimum withdrawal amount is ৳800 for all methods.
Cricket Betting
newcity's cricket betting section offers betting on local and international matches including BPL, IPL and the T20 World Cup. Common questions are answered below.
Log in to newcity and go to the Cricket section. All seasonal matches for BPL, IPL and ICC tournaments are listed there. Click on the match you want, choose a market, enter the amount on the betslip and confirm. Minimum deposit is ৳100.
Match Winner, Top Batter, Innings Total Runs, Over/Under and Toss Winner are the five most popular markets among Bangladeshi bettors. Player Performance and Partnership markets are also available.
Yes, newcity supports multi bets and accumulator bets. For example, combining three selections with decimal odds of 1.60, 1.70 and 1.90 gives total odds of 1.60 × 1.70 × 1.90 = 5.17 (approx.). A ৳100 bet returns ৳517 — but all three selections must win; if one loses, the entire bet is lost.
Yes, newcity's in-play betting feature lets you bet in real time after a match has started. Odds update after each over, so you can choose the right moment based on how the game is going. Live matches are listed separately in the Cricket section.
Decimal odds are straightforward: odds × stake = total return. Example: Team B's odds are 1.75 and you bet ৳1,000 — if Team B wins, your return is ৳1,750 (৳750 profit). If Team A wins, you lose ৳1,000. Odds above 1 always return more than your stake.
Yes, newcity offers a Cricket Joy Bonus — a 40% bonus on deposits made in the cricket betting section, up to ৳10,000, with an 18x wagering requirement. Example: a ৳2,000 deposit earns a ৳800 bonus, wagering requirement ৳800 × 18 = ৳14,400. Minimum deposit ৳100. Can be claimed once per week.
Playing on Mobile
The newcity Android and iOS apps are available through official channels. The full site can also be used on a mobile browser. Common mobile-related questions are answered below.
On Android, open Chrome's three-dot menu in the top right corner, go to Settings → Privacy and security → Clear browsing data, and delete Cached images and files. On iOS, go to Settings → Safari → Clear History and Website Data. Reloading the page after this usually restores speed.
The newcity Android (APK) and iOS apps are both available and must be obtained through official channels. For more details about the app, visit the newcity App page. Do not download the APK from any unauthorised third-party site.
Yes, the newcity site is fully optimised for mobile browsers. You can play slots, live casino, cricket betting, and handle deposits and withdrawals via Chrome, Firefox or Samsung Internet. Adding a newcity shortcut to your home screen gives you an app-like experience.
Even if the connection drops, any bets already placed or ongoing slot rounds are saved on the server. When you reconnect and log back in, the game result and balance will be shown as updated. Odds can change during live betting, so a stable connection gives the best experience.
The minimum deposit on newcity is just ৳100, using any method — bKash, Nagad, Rocket, Upay or bank transfer. With this minimum amount you can start any game in the newcity slots section on mobile, including PG Soft and JILI titles.
Security and Privacy
Protecting your account and funds is newcity's top priority. Visit the relevant pages to learn about responsible gaming and our privacy policy.
Fraudulent sites often use different domains that look similar to "newcityvip". Always check the correct domain in your address bar and make sure the connection is HTTPS. Do not log in from suspicious links — always go to the site by typing the address yourself or using a bookmark.
Yes, the newcity site uses SSL (TLS) encryption, so your personal information, payment details and login data are protected during transmission. Data is also stored in encrypted form on the server side. Full details are available in our privacy policy.
No newcity staff member or agent will ever ask for your OTP, password, bKash PIN or Nagad PIN — this is strictly prohibited. If anyone asks for this information, stop the conversation immediately and report it to our live chat. Never share this information with any third party.
If you suspect unauthorised access, change your password immediately and contact newcity's 24/7 live chat to request a temporary account lock. Review your account login history. It would also be wise to change your bKash and Nagad PINs.
Use a password of at least 12 characters — combine uppercase letters, lowercase letters, numbers and special characters. Avoid birth dates and common words. Use a separate, unique password for your newcity account and do not use the same password on other sites.
newcity only shares the data necessary for payment processing and service operation with relevant partners, and does not sell your personal information to third parties. Full details on how your personal data is used are available in our privacy policy.
Still have questions? Talk to us directly
If the answers above have not resolved your issue, newcity's support team is ready to help in both Bengali and English.
24/7 Live Chat
Any time, any day — click the chat icon in the corner of the site. Ask your question in Bengali and get a quick reply.
Email Support
If you want to describe a detailed issue or send a document, contact us by email:
[email protected]