newcity Responsible Gaming — Stay Safe, Stay Within Your Limits
When gaming goes beyond entertainment, seeking help is the right thing to do. newcity believes that creating a safe and informed gaming environment is the primary duty of a responsible platform.
Play Responsibly
Online casino and sports betting can be a form of entertainment — but only when a player is aware of their own means and limits. At newcity, we encourage every member to play for fun, not to chase losses.
Our Terms and Conditions clearly state that newcity is for persons aged 21 or above only. An account cannot remain active until age is verified. This rule exists to protect minors — it is not a formality, it is our commitment.
Often a person does not realise when ordinary entertainment is turning into a problem. That is why we have put together some simple tools and guidelines to help any member review their gaming habits. To use the self-limit tools listed below, contact our 24/7 live chat or email support.
If you would like to know about our Privacy Policy, it explains in detail how we keep member information secure and how we use data in support of responsible gaming.
Self-Limit Tools
newcity gives you full control over your gaming. Contact our 24/7 support to set or change any of the limits below.
Set a Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is active, it cannot be increased before the set period ends.
Session Time Limit
Decide in advance how long you will play in one session. When that time is up, the system will automatically signal a break.
Cooling-off Period
Temporarily close your account for a few days or weeks. During this time you will not be able to log in or place bets.
Self-Exclusion
If you need a longer break, choose self-exclusion. You can close your account for a minimum of 6 months or permanently.
Review Gaming History
View your complete history of bets, deposits, and withdrawals at any time. Analyse your spending patterns and make informed decisions.
Reality Reminders
Pop-up messages will appear at regular intervals reminding you how long you have been playing and your total deposits or losses.
For ages 21 and above only
To open an account, make a deposit, or place a bet on newcity, you must be at least 21 years old. If you suspect a minor is using someone else's account, contact us directly — we will verify and take immediate action. Parents and guardians should enable parental controls on children's devices and keep passwords secure.
Warning Signs of a Problem
If you notice any of the signs below in yourself, do not ignore them — seek help.
- You keep raising your bets to recover lost money and end up losing more each time.
- You hide your gambling from family or friends, or lie about it.
- You are betting with money meant for daily expenses, debt repayments, or your family's needs.
- You have tried to stop gambling but cannot — you keep coming back to the same cycle.
- Work, studies, or family relationships are suffering because most of your time is going into betting.
- When you cannot play, you feel restless, angry, or stressed.
- You are betting not for enjoyment but to escape problems or lift a low mood.
newcity's Commitments
We follow the steps below to ensure a responsible gaming environment.
- No account is fully activated without age verification — no one under 21 can register.
- Once a self-exclusion request is received, the account is closed as quickly as possible — no incentives or bonuses are offered to change the member's decision.
- No promotional emails or messages are sent to any member who is under self-exclusion.
- Our support team is trained in responsible gaming and responds to any concerns with care and sensitivity.
- If we notice unusual changes in a player's activity, we may proactively reach out to that member.
- A request to lower a deposit limit takes effect immediately; a request to raise a limit is subject to a mandatory waiting period.
Where to Get Help
You are not alone. Getting support through any of the options below is easy and completely confidential.
newcity Live Chat Support
Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. Tell them about any self-limit, self-exclusion, or other concern you have.
Contact by Email
If you are not comfortable using live chat, write to us by email with the details. Our support email is [email protected] — every message is answered as quickly as possible.
Family and Professional Counselling
Talk to a trusted family member about the problem — this is often the first step toward recovery. Speaking with a mental health professional or counsellor can also be very helpful.
Asking for help is not a sign of weakness — it takes courage. You will find answers to more questions about responsible gaming in our FAQ section, along with guidance on how to activate the self-limit tools.
Remember, gambling or betting is never a reliable source of income. It is simply a form of entertainment — and to enjoy that entertainment, staying within your limits is what matters most.